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FAQ & Delivery

1. How do I make payment?

Paypal

If you don't have PayPal but wish to pay by debit or credit card please select paypal at checkout as this will give you the card option as you follow the steps.

 

2. Is the metal safe to wear & wont effect my skin(allergies)?

Yes all metal's used for jewellery are Nickel & Lead free... wont fade/discolor or turn your skin green

 

3. How do I give my personalised details for my order?

Please ensure you read Custom Orders < before checking out and completing your transaction. This will explain fully where you can enter all your details for your order.

 

4. How long do I have to wait for my order to be completed?

Current turnaround is 2 weeks this can include delivery times for some orders but not all this depends when you order and where you end up on our list. Please do bear in mind busier times of the year I do get alot busier so a bigger list of orders to work through so this could make process somewhat longer to normal but we will always keep you updated as much as I can.

 

If you need for a certain date please add  "RUSH MY ORDER" listing to your basket with your order.

 

5. How much is delivery costs?

(V-Jewellery reserves the rights to change prices as Royal Mail prices increase)

UK /N.IRELAND    
SERVICES / COUNTRY
COST TIME SCALE ONCE YOUR ORDER IS COMPLETED & DISPATCHED

1ST CLASS SIGNED FOR

May vary due to product weights

£3-£4.50

Royal Mail 2 - 3 days

SPECIAL DELIVERY

£6.45

Once your orders completed & dispatched, you will receive guaranteed next day by 1pm.

FREE DELIVERY
£0.00

On orders over £60

     

INTERNATIONAL

We know prices may seem high but we like to give piece of mind, hence all parcels are sent signed for.

 

Royal Mail International Signed for

(Please remember timescales is only a guide and international can take longer)

Austraila £9.00 5 - 7 Days
Austria / Belgium / France / Germany/ Italy / Ireland / Russia / Spain
£8.20 3 - 5 Days
Canada / Usa £8.80 5 - 7 Days

 

Once posted i always obtained proof of postage. I'm not responsible for royal mail therefore once ive posted please allow for royal mail delivery times. If your parcel doesn't arrive within 14 working days (the 15th day is when royal mail class parcels as lost) Please contact me for your tracking number. 

 

6. Caring for your V-Jewellery... How do i keep my V-Jewellery piece like new?

* Please do not wear whilst bathing, showering or swimming.

* Do not subject your jewellery to any undue stress and/or pressure.

* Do not allow jewellery to come in contact with hairspray, make up, perfume and substances containing corrosive chemicals.

* Do not immerse in liquid jewellery cleaner.

 

7. Do you give bulk discounts?

Yes we do... minimum 30 items and discount will depend on the total of the order.